Business conditions of the resort

Conditions for entering into the Accommodation Contract:

These Accommodation Rules of GEZ spol. s r.o., identification number 27297438, with its registered office at Bratislavská 2996, 407 47 Varnsdorf, entered in the Commercial Register maintained by the Regional Court in Ústí nad Labem under file number C 23164, regulate mutual rights and obligations arising in connection with or on the basis of an Accommodation Contract concluded between GEZ spol. s r.o. and another person.

Accommodation of guests at the Resort is based on an Accommodation Contract concluded in accordance with the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), on the basis of which the Accommodation Provider provides the guest with temporary accommodation for an agreed period of time or for a period of time resulting from the purpose of accommodation at the Resort and the guest (hereinafter referred to as the "Guest") undertakes to pay the Accommodation Provider for the accommodation and for services related thereto within the period of time specified in these Accommodation Rules (hereinafter referred to as the "Contract").

The rights and duties of the parties and the duties of the parties not expressly regulated in this Accommodation Contract are regulated by these house rules and the Accommodation Provider’s price list. If the Contract stipulates something different from these Accommodation Rules or the hotel price list, the relevant provision of the Contract shall prevail.

If, despite a warning, the Guest seriously violates the obligations arising from the Contract, the Accommodation Rules or the hotel price list or good manners in the hotel (hereinafter referred to as "misconduct"), the Guest is entitled to withdraw from the Contract or terminate it, even without notice.

Conclusion of the Contract, reservation bookings

The Guest is obliged to make an accommodation reservation with the Accommodation Provider in writing or make a phone reservation and subsequently confirm it in writing with the Accommodation Provider. A written reservation, or confirmation of a phone reservation according to the previous sentence, is deemed to be a reservation made via the reservation form on the hotel's website or by e-mail to the Accommodation Provider's e-mail: resort@mezicky.cz or by post sent to the hotel address noted in the header of these Accommodation Rules.

As soon as the Accommodation Provider receives the written reservation or written confirmation of the reservation from the Guest, the Accommodation Provider shall issue a proforma invoice to the Guest in an amount equivalent to 30% – 50% of the assumed accommodation price, which the Provider shall send to the Guest at the address stated by the Guest in the reservation. The Guest is obliged to make the advance payment within the stipulated period and according to the conditions stipulated on the pro forma invoice. The advance payment is not required in case of accommodation booked within seven calendar days and less before the required arrival date. In this case, full payment of the accommodation price will be made as agreed at the time of termination of the accommodation or at the time of check-in. In the case of payment by invoice the due date is 14 calendar days, unless otherwise stated on the invoice.

The Contract is concluded at the moment of filling in the Guest registration card. If the card is not filled in for any reason, the Contract is concluded at the moment of taking over the room key (card) by the Guest.

The Accommodation Provider is obliged to hand over the accommodation space to the accommodated person in a condition suitable for proper use and ensure the undisturbed exercise of their rights related to the accommodation. In the event of the Accommodation Provider's failure to comply with this obligation, the Guest may refuse to accept the defective accommodation space or has the right to have the defects removed. The defects may be rectified either by repairing the defect in question or by providing other suitable accommodation in accordance with the Contract.

Cancellation of a reservation, withdrawal from the Contract before arrival, failure to arrive

If the Guest fails to make the advance payment according to Article 2 properly and/or in time, the accommodation reservation shall be cancelled upon futile lapse of the maturity of the pro forma invoice.

The Guest is authorised to withdraw from the Accommodation Contract before the accommodation start date, without having to provide a reason. The Guest is obliged to deliver written notice of withdrawal from the Contract to the Accommodation Provider. In such case, the Accommodation Provider is obliged to charge the Guest a cancellation fee, which shall be calculated from the advance payment made, whereas the cancellation rate shall be determined as follows:

If the Guest does not arrive within 24 hours after the agreed arrival date, the Accommodation Provider is entitled to withdraw from the Accommodation Contract and also bill a cancellation fee to the Guest at the rate of 100% of the paid advance amount. If the reservation is for more than one night, the entire reservation is cancelled. This does not apply if the customer notifies the Accommodation Provider in good time by phone or in writing about late arrival, but no later than 1 day before arrival. The form of notification shall be adequately subject to the conditions stipulated in Article 2 of these Accommodation Rules.

The Accommodation Provider is entitled to withdraw from the Contract in cases where the Guest substantially violates the obligations set out in the Contract, these Accommodation Rules or the laws of the Czech Republic. The Accommodation Provider is entitled to terminate the Contract without notice before the expiry of the stipulated period in the event that the Guest or persons accompanying them, despite being given prior warning, grossly violate their obligations under the Contract, these terms and conditions, accommodation or other Accommodation Rules of the Accommodation Provider or the laws of the Czech Republic. In the event of such cancellation or termination by the Accommodation Provider, the client is obliged to pay the Accommodation Provider a cancellation fee in the amount stipulated in these terms and conditions.

The Guest has the right to terminate the Contract at any time without notice or to withdraw from the Contract due to a material breach of the obligations of the Accommodation Provider or to cancel the use of the ordered services under the conditions set out in these terms and conditions, the Contract or the laws of the Czech Republic.

Arrival to the hotel

The Guest shall notify the responsible staff member at the reception desk of the hotel / guest house about their arrival. The Guest acknowledges and agrees that the Accommodation Provider may, in special justified cases, provide the Guest with accommodation other than the agreed accommodation, provided that it does not differ substantially from the confirmed reservation.

The hotel can only provide accommodation to guests who have officially checked in. The Guest shall present their National ID Card or Passport (or resident permit) or other document proving their identity to the Reception Desk according to which the competent staff member shall verify the identity of the Guest. The Guest shall confirm that their personal data and the length of their stay in the registration card are correct with their signature. The relevant Resort employee will then issue the Guest with an accommodation card with (among other things) the room number, which the Guest is obliged to show upon re-entry to the hotel.

Unless arranged otherwise, Guests shall check in between 2 p.m. and 6 p.m.

Upon arrival, the Guest shall pay the accommodation price, i.e., the agreed accommodation price less the advance payment already made according to Article 2 of the Accommodation Rules. After making payment, the Accommodation Provider issues a receipt for full accommodation to the Guest. The provisions under the last sentence of Article 2.2 are not affected by this; in such case, the Accommodation Provider shall issue a receipt confirming payment for full accommodation. During check-in, the Accommodation Provider is entitled to ask that the Guest submits a payment or credit card as a payment guarantee up to the amount of 100% of the anticipated price of the accommodation, of which the Accommodation Provider is entitled to carry out, after the accommodation termination, authorisation of a payment equalling the amount covering the actual price of the accommodation and other related costs, which the Accommodation Provider can do even if the Guest is not present (off-line), to which the Guest gives their consent by providing their payment or credit card.

The Accommodation Provider has the right to request from the Guest a deposit of CZK 2,500 for the room upon check-in. The security deposit is refundable in full or shall be reduced according to the conditions stipulated in Article 7 of these Accommodation Rules.

The Accommodation Provider is also entitled to require a Guest staying at the Resort for more than three days to pay all expenses recorded on the Guest's hotel account every third day of the Guest's stay at the Resort. Failure to pay these expenses upon the hotel's request is considered a gross violation of the Guest's obligations under the Contract and entitles the Accommodation Provider to withdraw from the Contract in such a case. In case of withdrawal from the Contract by the Accommodation Provider, the Guest is obliged to leave the hotel room within the time limit set by the Accommodation Provider. If the Guest fails to vacate the room within this period, the Accommodation Provider is entitled to charge the Guest a fee of CZK 2,500 for each day during which the Guest is in default in returning the hotel room. In the following, the provisions of Article 8 of these Accommodation Rules shall apply mutatis mutandis to the return of the hotel room.

The receptionist informs the Guest about the Accommodation Rules. Accommodation Rules are available in the public areas of the hotel, on the hotel's in-room notice boards or on the Resort's website. By accepting the key (as defined in Article 8 of these Accommodation Rules) to the room in question or by providing their identification data to the Resort to the extent required by the currently applicable generally binding legal regulations (whichever is earlier), the Guest is deemed to be accommodated and at the same time expresses their consent to the Accommodation Rules.

The number of persons in a room shall correspond to the number of persons registered for accommodation. The Guest undertakes to specify the precise number at registration. In the event that the Guest does not keep the announced number of persons in the room, it is a gross breach of Contract, for which the Accommodation Provider may withdraw from the Contract or terminate the Contract without notice.

The accommodation period is agreed upon at the latest upon arrival of the Guest and is entered in the guest book. The accommodation period may be extended only with the consent of the Accommodation Provider and must be supported by an entry in the guest book.

Information on the processing of personal data by the Accommodation Provider in the operation of the hotel is available on the Resort's website.

The Guest acknowledges that the use of the Resort is exclusively permitted to persons who are not affected by infectious or other diseases and therefore cannot endanger the life or health of the staff or other guests.

General accommodation rules

The Guest has the right to use the accommodation space allocated to them as well as the public areas of the hotel / guest house and the services related to the use of the accommodation. However, the Guest is only entitled to use the room in which they are accommodated during their stay at the Resort for the period agreed with the Accommodation Provider in the Contract as the accommodation period.

Upon arrival, the Guest shall receive a key, or a magnetic or chip card to the room and hotel / guest house entrance (hereinafter jointly the "key"). The Guest is obliged to avoid loss, destruction, damage of these keys, and their provision to third parties who are not direct parties to the given accommodation Contract concluded between the Guest and the Accommodation Provider. Possible penalties for loss, destruction, damage as well as access to keys according to the previous sentence are regulated in the Contract (the Resort is entitled to charge CZK 500 for each of the above mentioned cases).

The Guest is especially obliged to:

• familiarise themselves with the Accommodation Rules and abide by them (available in the public areas of the Resort, on the information boards in guest rooms or on the Resort's website);
• pay the agreed price for the accommodation as stated in the booking confirmation or according to the valid price list (if no other price has been agreed);
• use the accommodation premises with care, keep order and cleanliness in all accommodation premises;
  • maintain cleanliness in the premises intended for accommodation;
  • remove any equipment and devices from the accommodation premises;
• immediately report any damage or harm caused by the Guest or persons staying with them on the Resort premises and immediately reimburse the Accommodation Provider in full for the damage;
• conduct themselves in such a manner as not to disturb others by making excessive noise between 10 p.m. and 7 a.m.
• shut off the water taps, switch-off the lights, switch-off electrical appliances, which are not used in the absence of the Guest, and close the windows when leaving the room;
  • submit the room key to the Reception Desk when leaving the hotel / guest house.
  • use the internet connection (Wi-Fi) in accordance with current laws and regulations.

Without the consent of the Accommodation Provider, the Guest must not:

• make substantial changes in the accommodation space (moving of furniture, relocation of equipment, etc.);
  • Take any equipment or fixtures out of the space intended for accommodation;
• use their own electrical appliances in the accommodation premises, except for small appliances used by the Guest for personal hygiene (i.e. especially shaving or massage machines, hair dryers, etc.) and small portable electronics (mobile phones, tablets, laptops), for which the Guest is always obliged to ensure their perfect (not endangering third parties or property) condition and compliance with legal regulations and technical standards;
• keep any illegal or dangerous substances or materials in the accommodation space (e.g. drugs, hallucinogenic substances, explosives, industrial chemicals, toxic material, etc.);
  • sublet the accommodation premises to other persons;
• receive visitors in the accommodation; all visits must be duly entered in the guest book or reported to the receptionist and are only permitted between the hours of 9.00 a.m. to 10 p.m. and always with the consent of the Accommodation Provider; Guests may only receive visitors in the common areas of the hotel, after 10 p.m. the Guest is obliged to pay CZK 1,800 per person per 1 night for visiting the room);
• state the address of the accommodation space as their place of business;
• leave a minor under 10 years of age unattended in the room and other areas of the hotel;
• keep animals in the hotel / guest house premises.

The Guest must also not:

• carry a weapon, ammunition and explosives or otherwise keep them in a state that allows for their immediate use;
• hold, make or keep narcotic drugs or psychotropic substances or poisons if they are not medicines prescribed for the Guest by a physician;
• smoke, in case of violation of this prohibition the hotel is entitled to charge a fee of CZK 1,000 for each individual case of violation of this prohibition;
  • park any vehicle in any place other than a designated parking space;
  • use an open flame.

Liability of the Accommodation Provider for Guest's possessions

The Resort is not liable for damage to items brought in if they have not been stored in the hotel in a designated place or where they are usually stored. A safe located in the hotel room is designated for keeping cash, jewellery and other valuables (hereinafter referred to as "Valuables");

If the aggregate fair value of the Valuables exceeds CZK 20,000, the Guest is obliged to store such Valuables in a bank (or in another place as recommended by the hotel) or in another suitable place; the Guest acknowledges that such Valuables are brought to the hotel solely at their own risk and the hotel shall in no event be liable for any damage to such Valuables.

If the Guest fails to comply with the hotel's instructions regarding the storing of Valuables inside a safe, they are not entitled to claim any damages from the hotel.

The Guest is entitled to request the Accommodation Provider to take custody of Valuables, unless they are dangerous or of a value or scope disproportionate to the hotel. Valuables whose real value exceeds the amount of CZK 20,000 are considered to be a disproportionate valuable item. Items larger than 20 cm x 30 cm x 5 cm are considered disproportionate in size. The Resort is entitled to demand a fee for safekeeping according to the hotel's price list, as well as for the Valuables to be handed over to the Resort for safekeeping in a closed and sealed box.

A request for compensation of damage to the property of the Guest may only be submitted within 15 days after discovery of such damage. The damage to the items shall not be compensated if it has been caused by the Guest themselves or a person accompanying them.

If the Guest leaves their items in the room upon expiry of accommodation and payment for the accommodation has not been made, the Accommodation Provider shall move the Guest’s property out of the room and store it in a safe place to prevent its damage. After payment of the accommodation debt, the Accommodation Provider shall release the stored items to the Guest.

Safety, liability of the Guest for damage caused

The Guest is obliged to acquaint themselves with the safety rules and evacuation plan in case of fire. The evacuation plan is available in every room and it is also kept for viewing by the competent staff member at the Reception Desk.

The Guest shall conduct themselves in such a manner as to prevent unfounded damage to the freedom, life, health or property of another person.

If the Guest causes damage to the property of the Accommodation Provider or another Guest, they are obliged to pay for damages in full. Damages incurred will be covered by the deposit paid according to Article 4 of the Accommodation Rules (if it had been paid). If the damage incurred exceeds the security deposit or if the security deposit has not been paid, the Guest is obliged to immediately pay the full amount of the damage to the Accommodation Provider.

In matters not regulated by these Accommodation Rules, the liability of the Accommodation Provider for damage to stored items is governed by Section 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.

The Accommodation Provider does not operate a guarded car park and thus shall not be held liable for damage caused to vehicles or items left in vehicles unless the Accommodation Provider explicitly states that it has taken over such items for safekeeping.

Departure from the hotel

The Guest is obliged to leave the room by 11 a.m. on the last day of agreed accommodation in the hotel. If the Guest fails to vacate the room within this period, the Accommodation Provider is entitled to charge the Guest a fee of CZK 500. If the Guest does not return the room by 2 p.m. on the day agreed as the last day of accommodation under the Contract, the Guest is obliged to pay the price for one day's stay in the room to the Accommodation Provider, even for each additional day of delay in returning the room to the Accommodation Provider.

The Guest will lock the room and leave the keys at the reception of the Resort and pay for all services used (restaurant, etc.), unless otherwise agreed.

Related services

The range of services provided by the Resort also includes the provision of facilities (both space, accommodation and catering) for congresses, weddings and other events. The customer is entitled to withdraw from the Contract for the provision of selected services before the commencement of the provision of the ordered services, in which case the hotel is entitled to charge the customer a cancellation fee, the amount of which will be refunded from the deposit paid or an invoice will be sent to the Guest (if the deposit has not been paid), the rate of the cancellation fee depending on the type of service ordered is determined as follows:

Congress services, weddings, celebrations

Catering services

Cancellation fees may also be charged for partial non-use of the booked accommodation capacity or services, with the start date of the event being the decisive date for the calculation of cancellation fees.

Out-of-court dispute settlements and complaints

The Guest is entitled to complain to the Accommodation Provider about the quality of the accommodation or services provided if their quality or scope or other conditions do not correspond to the scope, quality and conditions specified in the Reservation or otherwise agreed upon. The Accommodation Provider undertakes to determine the circumstances of the complaint without undue delay and, in the event of a justified complaint, to ensure that the defective condition is corrected or to provide the client with a discount. The client is obliged to file a complaint with the Accommodation Provider immediately after discovering the defective provision. Any later complaints shall not be accepted.

The Accommodation Provider, within the meaning of Section 14(1) of Act No. 634/1992 Coll., the Consumer Protection Act (hereinafter referred to as the "CPA"), acknowledges that the competent authority for the out-of-court settlement of disputes between the Accommodation Provider and the Guest arising from the provision of accommodation and related services (consumer disputes) is, according to Section 20(d) of the CPA, the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No. 00020869, web address: https://www.coi.cz/ or another entity authorised by the Ministry.

Other provisions

These Accommodation Rules centered into force and effect on 01/09/2023, replacing all previous accommodation rules and terms and conditions.

Contractual relationships established prior to the entry into force of these terms and conditions shall remain in force and shall be governed by the terms and conditions in force at the time of their establishment.

A list of consumer information is attached to these Accommodation Rules.

GEZ spol. s r.o.
Bc. Jana Gerhátová, Managing Director